Guide4 min read
Payment or invoice status looks wrong
Check processor records before retrying money movements.
Overview
Check processor records before retrying money movements.
Step-by-step
- Find the original transaction in the connected Stripe or Square account.
- Compare its transaction ID with the related RL order or invoice.
- Check for webhook delays, duplicate submits or a refund in progress.
- Escalate with redacted IDs and timestamps if the states disagree.
Important checks
- Do not charge the client again until the first attempt is reconciled.
- Pilot invoicing transactions must remain in QA.