Guide3 min read
Why can't a client book?
A quick checklist for unavailable times and blocked appointments.
Check these first
- Confirm the service is active, bookable, and has a valid duration.
- Check availability, breaks, buffers, and capacity.
- For mobile appointments, verify the address and route limits.
- Look for an unfinished confirmation or payment requirement.
- Try a fictional QA booking to isolate configuration from real-client circumstances.
Still blocked?
Record the service, date/time, and a non-sensitive description of the issue. Avoid including private clinical details in general support requests.