A notification or email didn't arrive

Overview

Verify message triggering, address and delivery state.

Step-by-step

1. Check whether the required booking event actually occurred.
2. Review recipient email, opt-in and any notification preferences.
3. Inspect the provider's sent or delivery status when available.
4. Check spam, then escalate a sanitized timestamp and message type.

Important checks

• Do not resend payment links without checking invoice state.
• Email delivery may be delayed by the recipient's mail provider.