An integration isn't working

Connection checklist

1. Check whether the integration shows Connected, Disconnected, or Needs attention.
2. Verify authorization was granted to the intended business account.
3. Confirm the right environment is in use: test/sandbox or live.
4. Check the processor or calendar's own dashboard for the corresponding event.
5. If authorization has expired, reconnect from the integrations settings.

Before contacting support

Gather a timestamp, non-sensitive error message, and whether the issue occurs consistently. Never send API keys, passwords, payment card data, or patient records through a general help form.