Guide3 min read
Ask a question about a guide
Use contextual troubleshooting and send a question to the Docs support queue.
Start where you were reading
- Open the feature guide you need help with.
- Select Troubleshoot this guide to see checks tied to that subject.
- Review the common causes and safe next steps before submitting a question.
- If you still need assistance, select Need more help? to open the support form with the guide attached.
What to include
- Your name and email address for a potential reply
- Whether this is a question, something not working, or a suggestion
- What you expected to happen and what happened instead
- The approximate date/time and device, if relevant
- Only error text that contains no sensitive client or account information
After submitting
The form saves the message and its guide context to the private RoveLogics Docs support queue and shows a reference number. It also attempts to notify support@rovelogics.com, without including the submitter's message or contact details in that email. Keep the reference number if you need to follow up. The form does not create an appointment or clinical record.
Good to know
Do not submit client medical information, clinical notes, financial card numbers, API keys, passwords, or verification codes. Email delivery may be delayed or fail; the request stays in the private queue. No support response time is promised.