TROUBLESHOOTING · GET STARTED
Help with Start and use your 30-day Solo trial
This page focuses on the guide you were reading. Work through the relevant checks below, then send us a question if the issue is still unresolved.
01
Start with your start and use your 30-day solo trial setup
These are checks drawn from this feature's own instructions.
- Check whether the account already shows an active Solo trial, paid subscription or complimentary access.
- Confirm setup is complete and your account email is verified.
- Make sure you are the business owner rather than an invited staff member.
- If you have previously used a trial, it cannot be restarted on another business. Contact support if you believe your eligibility is wrong.
02
Common problems in Get started
Choose the problem closest to what you are seeing. Each one includes practical checks and a safe next step.
A setup step is not complete
- Review required business details, timezone, and contact information.
- Make sure your services are active and have a duration, price, and eligible provider.
- Save the section, reopen it, and check for a validation message.
Return to the setup checklist and retry only the unfinished step.
The account is ready, but booking is not
- Check working hours, breaks, availability, and service eligibility.
- Verify a payment connection if prepayment is required.
- Run a fictional booking in the QA environment.
Use the first-booking guide to pinpoint which requirement blocks the booking.
03
Still not resolved?
When you contact support, tell us what you expected, what happened instead, the non-sensitive error text (if any), and roughly when it occurred. The form will automatically include Start and use your 30-day Solo trial as the topic.
Please do not include passwords, security codes, payment card details, client health records, or any other sensitive information.