TROUBLESHOOTING · HELP & TROUBLESHOOTING
Help with My provider website looks wrong
This page focuses on the guide you were reading. Work through the relevant checks below, then send us a question if the issue is still unresolved.
01
Start with your my provider website looks wrong setup
These are checks drawn from this feature's own instructions.
- An unpublished draft may differ from the public site.
- Avoid editing live client content without reviewing changes.
02
Common problems in Help & troubleshooting
Choose the problem closest to what you are seeing. Each one includes practical checks and a safe next step.
A suggested fix did not resolve the issue
- Reproduce the same problem with non-sensitive test information.
- Record the precise step and any harmless error text.
- Check the related feature guide and its availability status.
Send support the guide title, expected outcome, and what actually happened.
You cannot find the right article
- Search for the feature name or action rather than only the error message.
- Browse related guides in the same topic.
- Check whether the workflow is still pilot or planned.
A question submitted from the guide automatically includes its topic.
03
Still not resolved?
When you contact support, tell us what you expected, what happened instead, the non-sensitive error text (if any), and roughly when it occurred. The form will automatically include My provider website looks wrong as the topic.
Please do not include passwords, security codes, payment card details, client health records, or any other sensitive information.