TROUBLESHOOTING · GET STARTED
Help with Business profile and identity
This page focuses on the guide you were reading. Work through the relevant checks below, then send us a question if the issue is still unresolved.
01
Start with your business profile and identity setup
These are checks drawn from this feature's own instructions.
- Verify that the public business name is distinct from your personal account name.
- Check that notification and receipt details are accurate.
02
Common problems in Get started
Choose the problem closest to what you are seeing. Each one includes practical checks and a safe next step.
A setup step is not complete
- Review required business details, timezone, and contact information.
- Make sure your services are active and have a duration, price, and eligible provider.
- Save the section, reopen it, and check for a validation message.
Return to the setup checklist and retry only the unfinished step.
The account is ready, but booking is not
- Check working hours, breaks, availability, and service eligibility.
- Verify a payment connection if prepayment is required.
- Run a fictional booking in the QA environment.
Use the first-booking guide to pinpoint which requirement blocks the booking.
03
Still not resolved?
When you contact support, tell us what you expected, what happened instead, the non-sensitive error text (if any), and roughly when it occurred. The form will automatically include Business profile and identity as the topic.
Please do not include passwords, security codes, payment card details, client health records, or any other sensitive information.