TROUBLESHOOTING · GET STARTED
Help with Choose mobile, on-location or studio scheduling
This page focuses on the guide you were reading. Work through the relevant checks below, then send us a question if the issue is still unresolved.
01
Start with your choose mobile, on-location or studio scheduling setup
These are checks drawn from this feature's own instructions.
- A location must be eligible for the selected service.
- A route setting should not block studio-only appointments.
02
Common problems in Get started
Choose the problem closest to what you are seeing. Each one includes practical checks and a safe next step.
A setup step is not complete
- Review required business details, timezone, and contact information.
- Make sure your services are active and have a duration, price, and eligible provider.
- Save the section, reopen it, and check for a validation message.
Return to the setup checklist and retry only the unfinished step.
The account is ready, but booking is not
- Check working hours, breaks, availability, and service eligibility.
- Verify a payment connection if prepayment is required.
- Run a fictional booking in the QA environment.
Use the first-booking guide to pinpoint which requirement blocks the booking.
03
Still not resolved?
When you contact support, tell us what you expected, what happened instead, the non-sensitive error text (if any), and roughly when it occurred. The form will automatically include Choose mobile, on-location or studio scheduling as the topic.
Please do not include passwords, security codes, payment card details, client health records, or any other sensitive information.