TROUBLESHOOTING · CLIENTS & COMMUNICATION
Help with Ask screening questions before scheduling
This page focuses on the guide you were reading. Work through the relevant checks below, then send us a question if the issue is still unresolved.
01
Start with your ask screening questions before scheduling setup
These are checks drawn from this feature's own instructions.
- Keep screening questions relevant to your service and transparent to the client.
- Never collect protected clinical information in regular RoveLogics forms; use RL Health only when its protected workflows are approved.
02
Common problems in Clients & communication
Choose the problem closest to what you are seeing. Each one includes practical checks and a safe next step.
A client cannot complete a form or requirement
- Review required questions and validation messages.
- Check that the correct form or link is associated with the appointment.
- Verify whether the form was already submitted or its access expired.
Test with fictional data and avoid putting clinical information in regular RoveLogics support.
A reminder or message was not received
- Review client contact details and communication preferences.
- Check the message trigger, schedule, and opt-in requirements.
- Confirm the appointment status satisfies the notification rule.
Use a non-sensitive timestamp and message type when contacting support.
03
Still not resolved?
When you contact support, tell us what you expected, what happened instead, the non-sensitive error text (if any), and roughly when it occurred. The form will automatically include Ask screening questions before scheduling as the topic.
Please do not include passwords, security codes, payment card details, client health records, or any other sensitive information.