Help with Invite nearby clients when a route is confirmed
This page focuses on the guide you were reading. Work through the relevant checks below, then send us a question if the issue is still unresolved.
Missing access may be expected. Check its rollout status before treating the absence of a control as a technical fault.
Start with your invite nearby clients when a route is confirmed setup
These are checks drawn from this feature's own instructions.
- Do not promise savings where no provider incentive applies.
- Honor opt-outs and expiration times.
Common problems in Routes & SmartFill
Choose the problem closest to what you are seeing. Each one includes practical checks and a safe next step.
A nearby appointment is being rejected
- Confirm the service address is within the allowed area.
- Check maximum drive time, buffers, setup/cleanup, and return-home rules.
- Compare road travel instead of straight-line distance.
SmartFill or an outreach offer does not appear
- Verify the client opted in and matches the selected days and time windows.
- Review cutoff, expiration, confirmation, and provider-approval requirements.
- Check whether the candidate would create a route or capacity conflict.
Still not resolved?
When you contact support, tell us what you expected, what happened instead, the non-sensitive error text (if any), and roughly when it occurred. The form will automatically include Invite nearby clients when a route is confirmed as the topic.
Please do not include passwords, security codes, payment card details, client health records, or any other sensitive information.