TROUBLESHOOTING · CLIENTS & COMMUNICATION
Help with Request and manage client reviews
This page focuses on the guide you were reading. Work through the relevant checks below, then send us a question if the issue is still unresolved.
01
Start with your request and manage client reviews setup
These are checks drawn from this feature's own instructions.
- Respect opt-out and review privacy choices.
- Do not publish a client's private service or clinical details.
02
Common problems in Clients & communication
Choose the problem closest to what you are seeing. Each one includes practical checks and a safe next step.
A client cannot complete a form or requirement
- Review required questions and validation messages.
- Check that the correct form or link is associated with the appointment.
- Verify whether the form was already submitted or its access expired.
Test with fictional data and avoid putting clinical information in regular RoveLogics support.
A reminder or message was not received
- Review client contact details and communication preferences.
- Check the message trigger, schedule, and opt-in requirements.
- Confirm the appointment status satisfies the notification rule.
Use a non-sensitive timestamp and message type when contacting support.
03
Still not resolved?
When you contact support, tell us what you expected, what happened instead, the non-sensitive error text (if any), and roughly when it occurred. The form will automatically include Request and manage client reviews as the topic.
Please do not include passwords, security codes, payment card details, client health records, or any other sensitive information.