TROUBLESHOOTING · APPOINTMENTS & SCHEDULING
Help with Control who can request a booking
This page focuses on the guide you were reading. Work through the relevant checks below, then send us a question if the issue is still unresolved.
01
Start with your control who can request a booking setup
These are checks drawn from this feature's own instructions.
- A booking request is not necessarily a confirmed appointment.
- Keep client-facing messages aligned with your approval and payment requirements.
02
Common problems in Appointments & scheduling
Choose the problem closest to what you are seeing. Each one includes practical checks and a safe next step.
A time or service cannot be booked
- Confirm the service is enabled for online booking and its duration fits the slot.
- Review the assigned provider's hours, time off, buffers, and daily capacity.
- Look for an existing hold or appointment conflict.
Test one known-open time before relaxing availability rules.
An appointment has the wrong status
- Review any required payment, intake, estimate approval, or client confirmation.
- Check whether the appointment was held, rescheduled, or cancelled.
- Reload the appointment and compare the timeline with the provider's requirements.
Do not manually mark a payment or requirement complete until its underlying record is verified.
03
Still not resolved?
When you contact support, tell us what you expected, what happened instead, the non-sensitive error text (if any), and roughly when it occurred. The form will automatically include Control who can request a booking as the topic.
Please do not include passwords, security codes, payment card details, client health records, or any other sensitive information.