TROUBLESHOOTING · APPOINTMENTS & SCHEDULING
Help with Use the appointment calendar
This page focuses on the guide you were reading. Work through the relevant checks below, then send us a question if the issue is still unresolved.
01
Start with your use the appointment calendar setup
These are checks drawn from this feature's own instructions.
- Confirm notifications reflect changes.
- Avoid copying clinical details into general calendar notes.
02
Common problems in Appointments & scheduling
Choose the problem closest to what you are seeing. Each one includes practical checks and a safe next step.
A time or service cannot be booked
- Confirm the service is enabled for online booking and its duration fits the slot.
- Review the assigned provider's hours, time off, buffers, and daily capacity.
- Look for an existing hold or appointment conflict.
Test one known-open time before relaxing availability rules.
An appointment has the wrong status
- Review any required payment, intake, estimate approval, or client confirmation.
- Check whether the appointment was held, rescheduled, or cancelled.
- Reload the appointment and compare the timeline with the provider's requirements.
Do not manually mark a payment or requirement complete until its underlying record is verified.
03
Still not resolved?
When you contact support, tell us what you expected, what happened instead, the non-sensitive error text (if any), and roughly when it occurred. The form will automatically include Use the appointment calendar as the topic.
Please do not include passwords, security codes, payment card details, client health records, or any other sensitive information.