TROUBLESHOOTING · INTEGRATIONS
Help with Connect Square
This page focuses on the guide you were reading. Work through the relevant checks below, then send us a question if the issue is still unresolved.
01
Start with your connect square setup
These are checks drawn from this feature's own instructions.
- A connected account should be shown as Connected, not Reconnect.
- Verify the right Square location if the account uses several.
02
Common problems in Integrations
Choose the problem closest to what you are seeing. Each one includes practical checks and a safe next step.
An integration says connected but nothing happens
- Confirm the authorized account is the correct one.
- Check whether the action occurred in sandbox or live mode.
- Compare the event on the provider's own dashboard with RoveLogics.
A Connected badge proves authorization, not every subsequent payment or webhook.
A connection or calendar sync stopped
- Look for expired authorization, revoked permissions, or disconnected status.
- Check the connected provider for outages and errors.
- Reconnect only the affected service, then retry with fictional data.
Never paste tokens or secrets into a support request.
03
Still not resolved?
When you contact support, tell us what you expected, what happened instead, the non-sensitive error text (if any), and roughly when it occurred. The form will automatically include Connect Square as the topic.
Please do not include passwords, security codes, payment card details, client health records, or any other sensitive information.