Help with Commissions, tips and provider earnings
This page focuses on the guide you were reading. Work through the relevant checks below, then send us a question if the issue is still unresolved.
Missing access may be expected. Check its rollout status before treating the absence of a control as a technical fault.
Start with your commissions, tips and provider earnings setup
These are checks drawn from this feature's own instructions.
- Define the compensation categories your business needs.
- Review how appointments, gratuities and commissions are attributed.
- Approve the calculated amount before any external payout.
- Keep a traceable record of the actual payment confirmation.
- RoveLogics tracking must not imply that a payout was sent.
- Provider payouts through Stripe, Wise or QuickBooks require their own supported integrations.
Common problems in Team & resources
Choose the problem closest to what you are seeing. Each one includes practical checks and a safe next step.
A staff member cannot access or manage something
- Review their assigned role and business membership.
- Check service, appointment, and resource assignments.
- Confirm the intended staff account, not another user's session, is signed in.
A room or provider does not appear as available
- Check working hours, time off, and location eligibility.
- Look for another reservation of the same shared resource.
- Review whether the service requires a specific room or staff capability.
Still not resolved?
When you contact support, tell us what you expected, what happened instead, the non-sensitive error text (if any), and roughly when it occurred. The form will automatically include Commissions, tips and provider earnings as the topic.
Please do not include passwords, security codes, payment card details, client health records, or any other sensitive information.