TROUBLESHOOTING · WEBSITE & MARKETING
Help with Set up your provider website
This page focuses on the guide you were reading. Work through the relevant checks below, then send us a question if the issue is still unresolved.
01
Start with your set up your provider website setup
These are checks drawn from this feature's own instructions.
- Open Website in the provider workspace.
- Choose the available theme and add your logo and business description.
- Add service descriptions, contact information and policy links.
- Preview desktop and mobile, then publish when the content is accurate.
- Confirm service names and prices are prominent.
- Check every booking link from the published page.
02
Common problems in Website & marketing
Choose the problem closest to what you are seeing. Each one includes practical checks and a safe next step.
A public page or change is missing
- Check whether the content was saved and the page is published or preview-only.
- Confirm the correct business page, theme, and URL are open.
- Refresh the page and compare with a private browser session.
Check publishing state before changing DNS or public links.
A booking link or page action does not work
- Review the target service and booking availability.
- Confirm the published page is using the intended business configuration.
- Try a fictional booking from the public-facing journey.
Do not publish a link you have not verified end to end.
03
Still not resolved?
When you contact support, tell us what you expected, what happened instead, the non-sensitive error text (if any), and roughly when it occurred. The form will automatically include Set up your provider website as the topic.
Please do not include passwords, security codes, payment card details, client health records, or any other sensitive information.