Help with Brand your client experience
This page focuses on the guide you were reading. Work through the relevant checks below, then send us a question if the issue is still unresolved.
Missing access may be expected. Check its rollout status before treating the absence of a control as a technical fault.
Start with your brand your client experience setup
These are checks drawn from this feature's own instructions.
Common problems in Website & marketing
Choose the problem closest to what you are seeing. Each one includes practical checks and a safe next step.
A public page or change is missing
- Check whether the content was saved and the page is published or preview-only.
- Confirm the correct business page, theme, and URL are open.
- Refresh the page and compare with a private browser session.
A booking link or page action does not work
- Review the target service and booking availability.
- Confirm the published page is using the intended business configuration.
- Try a fictional booking from the public-facing journey.
Still not resolved?
When you contact support, tell us what you expected, what happened instead, the non-sensitive error text (if any), and roughly when it occurred. The form will automatically include Brand your client experience as the topic.
Please do not include passwords, security codes, payment card details, client health records, or any other sensitive information.