TROUBLESHOOTING · WHAT'S NEW
Help with Documentation updates
This page focuses on the guide you were reading. Work through the relevant checks below, then send us a question if the issue is still unresolved.
01
Start with your documentation updates setup
These are checks drawn from this feature's own instructions.
- New documentation hub for RoveLogics and RL Health
- Searchable guides for setup, booking, payments, and client workflows
- Dedicated product-development labels for pilot and planned features
- Responsive navigation and light/dark reading modes
- Subject-specific troubleshooting pages and a question form that saves to a private Docs support queue
02
Common problems in What's new
Choose the problem closest to what you are seeing. Each one includes practical checks and a safe next step.
A described change is not visible
- Check whether the item is a documentation update or an app release.
- Confirm the feature's availability status.
- Compare the account plan, environment, and rollout stage.
Documentation previews do not guarantee a feature is enabled.
A link or release note appears incorrect
- Record the article title and the part that seems outdated.
- Compare it with the current product screen.
- Use the feedback form to suggest the correction.
Avoid attaching sensitive account or client records.
03
Still not resolved?
When you contact support, tell us what you expected, what happened instead, the non-sensitive error text (if any), and roughly when it occurred. The form will automatically include Documentation updates as the topic.
Please do not include passwords, security codes, payment card details, client health records, or any other sensitive information.