Help with Connect a custom website domain
This page focuses on the guide you were reading. Work through the relevant checks below, then send us a question if the issue is still unresolved.
Missing access may be expected. Check its rollout status before treating the absence of a control as a technical fault.
Start with your connect a custom website domain setup
These are checks drawn from this feature's own instructions.
- Open the website domain section.
- Follow the displayed DNS records for your registrar.
- Wait for verification and HTTPS provisioning.
- Test both the preferred domain and any redirect.
- DNS changes may take time to propagate.
- Never remove records used by email without checking their purpose.
Common problems in Website & marketing
Choose the problem closest to what you are seeing. Each one includes practical checks and a safe next step.
A public page or change is missing
- Check whether the content was saved and the page is published or preview-only.
- Confirm the correct business page, theme, and URL are open.
- Refresh the page and compare with a private browser session.
A booking link or page action does not work
- Review the target service and booking availability.
- Confirm the published page is using the intended business configuration.
- Try a fictional booking from the public-facing journey.
Still not resolved?
When you contact support, tell us what you expected, what happened instead, the non-sensitive error text (if any), and roughly when it occurred. The form will automatically include Connect a custom website domain as the topic.
Please do not include passwords, security codes, payment card details, client health records, or any other sensitive information.