TROUBLESHOOTING · REPORTS & BOOKKEEPING
Help with Track business expenses
This page focuses on the guide you were reading. Work through the relevant checks below, then send us a question if the issue is still unresolved.
01
Start with your track business expenses setup
These are checks drawn from this feature's own instructions.
- Open Expenses and create a new record if enabled.
- Enter a date, category, amount and supporting description.
- Review totals by time period.
- Export or reconcile entries with your accounting records as needed.
- Do not mix personal and business expenses.
- Expense records do not constitute tax advice.
02
Common problems in Reports & bookkeeping
Choose the problem closest to what you are seeing. Each one includes practical checks and a safe next step.
Totals do not match expected income
- Compare the reporting date range and timezone.
- Separate charges, fees, refunds, taxes, and payouts.
- Verify completed payments in the payment processor before reconciling.
A payout date and a payment date may fall in different reporting periods.
An expense, distance, or export is missing
- Check applied filters and whether the record was saved.
- Verify the correct business and provider are selected.
- Re-run an export for a small known period.
Keep original bookkeeping records until the comparison is reconciled.
03
Still not resolved?
When you contact support, tell us what you expected, what happened instead, the non-sensitive error text (if any), and roughly when it occurred. The form will automatically include Track business expenses as the topic.
Please do not include passwords, security codes, payment card details, client health records, or any other sensitive information.